Order status and complaints are two thirds of a delivery brand’s inbox · most within the delivery window
Order status and complaint triage with escalation
Status read from the order system, the complaint classified, the refund decision left to a person — within minutes.
Branch, hours and menu at scale
The same three hundred questions, answered from the published list, in the customer’s language.
Promo and loyalty questions
The code that didn’t work, the points balance, the launch-day offer.
Written before build, signed by you, visible in every trace. This is the part a chat tool cannot offer and the reason a regulated team can say yes.
never promises a refund or a free item
reads status from the order system, never guesses
hands food-safety complaints to a person within minutes
Sector named, client not. Every entry is a number we counted, never an estimate.
A bakery chain: 648 of 703 page replies landed in under 5 seconds — an autoresponder with four canned lines; 55 typed by hand, median 46 minutes.
Within five working days you get a working desk on your own number — answering, booking, reporting live — and the number we would move.
OR TRY THE OUTBOUND ONE
Type your number. An invitation lands on your WhatsApp. Tap it and the desk answers.
«{{ m.text }}»
Write to it in your language.
Try it as the order desk. It follows the three rules.