Reach-a-human within the SLA is the number that matters · every route is visible as a chip
Intake classified and routed to the owning team
Every message named by intent and team, visibly: [[route: Refunds | status]].
Tier-one questions finished, the rest escalated with context
The status, the document, the hours — finished. The exception goes to a person with the whole thread.
Reach-a-human within the SLA
The breach detected automatically, the escalation timed, the number published.
Written before build, signed by you, visible in every trace. This is the part a chat tool cannot offer and the reason a regulated team can say yes.
never makes a policy decision
escalates on SLA breach automatically
every route visible: [[route: Team | intent]]
Sector named, client not. Every entry is a number we counted, never an estimate.
First entry after the first pilot.
Within five working days you get a working desk on your own number — answering, booking, reporting live — and the number we would move.
OR TRY THE OUTBOUND ONE
Type your number. An invitation lands on your WhatsApp. Tap it and the desk answers.
«{{ m.text }}»
Write to it in your language.
Try it as the intake desk. It follows the three rules.