Median wait for a human reply before Helm, on our own accounts: 1h36 · 53% of messages arrive when the office is shut
Triage, doctor match and a slot held with a deposit
The symptom is read, the right doctor and branch are matched, the slot is held with a deposit — no clinical advice given.
Reminders and recall for regulars, on schedule
The six-month recall, the day-before reminder, the reschedule when they cannot make it.
Insurance, price and branch questions, routed by branch
Answered from the published list; anything outside it goes to the branch that owns it.
Written before build, signed by you, visible in every trace. This is the part a chat tool cannot offer and the reason a regulated team can say yes.
never gives clinical advice
never confirms a booking it cannot see in the calendar
hands over to a named nurse on any symptom keyword
Sector named, client not. Every entry is a number we counted, never an estimate.
Our own accounts, 3,457 conversations: 53% arrived while the office was shut · median wait for a real reply 1h36.
Within five working days you get a working desk on your own number — answering, booking, reporting live — and the number we would move.
OR TRY THE OUTBOUND ONE
Type your number. An invitation lands on your WhatsApp. Tap it and the desk answers.
«{{ m.text }}»
Write to it in your language.
Try it as the clinic desk. It follows the three rules.